Last Updated: October 21, 2026

1. Introduction

Moraln (“we,” “us,” or “our”) respects your privacy and is committed to explaining how personal information may be collected, used, disclosed, and protected when you visit moraln.com or place an order through our website.

This Privacy Policy applies to information collected through our website, shopping process, and customer service communications.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

  • Contact information, such as your name, email address, telephone number if provided, and shipping or billing address

  • Order information, such as the products purchased, order number, transaction status, and delivery details

  • Payment-related information needed to process transactions, which may be handled directly by third-party payment processors

  • Account information, if you choose to create an account

  • Communications you send to us, including customer service requests, return inquiries, and feedback

  • Technical information, such as IP address, browser type, device information, pages viewed, and website interaction data

  • Cookie and similar technology data, subject to your browser settings and applicable law

We seek to collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and provide order updates

  • Respond to questions and customer service requests

  • Process returns, refunds, exchanges, and complaints

  • Maintain website functionality and security

  • Detect and help prevent fraud, unauthorized transactions, and misuse

  • Improve our products, services, and website experience

  • Comply with legal, tax, accounting, and regulatory obligations

  • Send promotional communications where permitted by law and, where required, with your consent

You may opt out of marketing emails using the unsubscribe instructions included in those messages. Transactional messages related to purchases and customer service may still be sent when necessary.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, improve performance, and support security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

5. Payment Processing

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process payment information under their own privacy policies and security procedures. We receive information necessary to confirm and manage transactions, but we do not intend to store full payment card numbers or card security codes on our own systems unless expressly disclosed through an applicable, secure payment arrangement.

6. Sharing of Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Website hosting, security, and technical service providers

  • Customer service and communication platforms

  • Return, refund, and shipping protection service providers when relevant to a request or order

  • Professional advisers, regulators, law enforcement, or other parties when required or permitted by law

We do not disclose personal information to third parties for their own purposes except as described in this policy, with your consent, or as permitted by applicable law.

7. International Data Transfers

Because our service providers may operate in different countries, personal information may be processed or transferred outside the country where you live.

Where required, we will take appropriate steps to support lawful international transfers and protect personal information in accordance with applicable privacy laws.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, and legal compliance.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.

You may also have the right to withdraw consent where processing is based on consent, or to lodge a complaint with a relevant privacy regulator.

To submit a privacy request, contact support@moraln.com. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age at which they may independently provide personal information under applicable law.

We do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:

Moraln

Email: support@moraln.com