Last Updated: October 21, 2026

1. Order Processing

Orders placed through Moraln are generally processed within 1–3 business days after payment confirmation. During holidays, promotional periods, or periods of high order volume, processing may take 3–5 business days.

Business days exclude weekends and public holidays. Order processing time is separate from shipping transit time.

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

2. Shipping Destinations and Delivery Estimates

Moraln ships to eligible destinations where shipping services are available. Estimated delivery times are listed below:

  • United States: 5–8 business days

  • United Kingdom: 6–10 business days

  • Canada: 7–12 business days

  • Australia: 7–14 business days

  • European Union: 6–12 business days

  • Other eligible destinations: 8–18 business days

Where available, expedited shipping generally takes an estimated 3–5 business days in transit.

Delivery estimates begin after order processing and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances beyond our control.

Available shipping methods and estimated delivery times for your address will be displayed at checkout.

3. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before you complete your purchase.

Please review the shipping method, applicable charges, and order total before placing your order.

4. Optional Shipping Protection

Moraln may offer optional Shipping Protection powered by SEEL at checkout for eligible orders.

If offered and selected, Shipping Protection may provide coverage for eligible shipping-related incidents, such as packages lost in transit, damaged during shipping, or stolen after being marked as delivered, subject to the applicable protection terms, limitations, and exclusions.

Customers who purchase Shipping Protection should follow the claim instructions provided with their protection confirmation or use the applicable SEEL claims process.

Shipping Protection is optional. Purchasing or declining this protection does not limit your rights under this Shipping Policy, our Refund and Returns Policy, or applicable consumer protection laws.

If your order is damaged, defective, incorrect, incomplete, or undelivered, you may contact Moraln for assistance whether or not you purchased Shipping Protection.

5. Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take time to become active after shipment. Updates may also be delayed while a package is transferred between carriers or processed by customs.

If your tracking information has not updated for an extended period or you have concerns about your delivery, contact us for assistance.

6. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, value-added tax (VAT), or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee. Customers are responsible for applicable charges imposed by their local authorities.

Customs inspections and clearance procedures may cause delivery delays beyond the estimated shipping timeframe.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We will attempt to correct it before the order ships, but changes cannot be guaranteed after processing or carrier handoff.

If a package cannot be delivered or is returned because of an incorrect or incomplete address, we will review the circumstances with the customer and explain the available options.

8. Delayed, Lost, or Undelivered Packages

If your package is delayed, first check the tracking information for the latest carrier updates.

If your order has not arrived within a reasonable period after the estimated delivery window, contact support@moraln.com and include your order number.

We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

If an order is confirmed lost or an item arrives damaged, defective, incorrect, or incomplete, we will review the matter in accordance with our Refund and Returns Policy and applicable law.

Purchasing Shipping Protection is not a requirement for contacting Moraln about a shipping problem.

9. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact support@moraln.com with your order number and a description of the issue. Photographs may be requested to help us assess the situation.

We will review the information and explain the available resolution in accordance with our Refund and Returns Policy and applicable consumer protection laws.

10. Contact Us

For questions about shipping, tracking, delivery delays, or Shipping Protection, contact:

Moraln

Email: support@moraln.com

Please include your order number when contacting us about an existing order.