Last Updated: October 21, 2026

1. Return Period

Moraln accepts eligible return requests within 30 days of delivery.

To request a return, contact support@moraln.com within this period and provide your order number and the reason for the request. We will provide return instructions after reviewing your request.

Items should not be sent back before return instructions have been provided.

2. Return Conditions

For a return to be eligible, the item should generally be:

  • Unused and unwashed

  • In its original condition

  • Free from stains, odors, damage, or signs of use beyond what is reasonably necessary to inspect the item

  • Returned with its original packaging, accessories, or other included components where reasonably available

Because Moraln sells home textiles, including throw blankets, knitted throws, tassel blankets, and faux fur throws, returned textiles should be clean and free from pet hair, smoke, perfume, detergent, and other contaminants.

We will review each request based on the condition of the item and applicable consumer protection laws. These conditions do not limit any mandatory rights you may have for defective, damaged, incorrect, or misdescribed products.

3. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the 30-day return period, subject to the return conditions above.

Unless the return is due to a product issue or applicable law requires otherwise, the customer is responsible for return shipping costs.

Original shipping charges, expedited shipping fees, and other non-refundable charges, if any, may not be refundable for change-of-mind returns, except where required by applicable law.

4. Damaged, Defective, Incorrect, or Misdescribed Items

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from its description, contact support@moraln.com as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs when available. We may request additional information to assess the claim.

After reviewing the issue, we will explain the appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

Customers are not required to purchase Shipping Protection to report or seek a resolution for a damaged, defective, incorrect, or misdescribed item.

5. Return Shipping

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

If the return is due to an error on our part or an item arrives damaged, defective, incorrect, or materially misdescribed, contact us before returning the item. We will provide instructions regarding the return process and any applicable shipping arrangements.

We recommend using a trackable shipping method and keeping proof of shipment until the return has been resolved.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be submitted to the original payment method within 5–7 business days after the return is approved. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If a refund has been approved but has not appeared after a reasonable period, contact us with your order number.

Refunds will be issued in accordance with applicable law. We will not use this policy to exclude or restrict mandatory consumer rights.

7. Exchanges

If you need a different style or item, contact us to discuss available options.

Exchanges are subject to product availability. If a direct exchange is unavailable, we may ask you to follow the return process and place a new order.

8. Order Cancellations

If you wish to cancel an order, contact support@moraln.com as soon as possible.

We will attempt to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun or the package has been handed to the carrier.

If an order has already shipped, you may request a return in accordance with this policy, subject to applicable law.

9. Lost or Undelivered Orders

If your order has not arrived, contact support@moraln.com with your order number and tracking information, if available.

We will review the shipment and help determine the appropriate next steps.

Shipping Protection is optional. Purchasing or declining it does not remove your ability to contact Moraln about a lost or undelivered order or limit rights available under applicable law.

10. Shipping Protection

If optional Shipping Protection powered by SEEL was offered and purchased for your order, eligible shipping-related claims may be submitted through the applicable SEEL claims process, subject to its terms and exclusions.

Shipping Protection is separate from Moraln’s return and refund process. Purchasing or declining Shipping Protection does not restrict your rights under this policy or applicable consumer protection laws.

11. Contact Us

For return, refund, exchange, cancellation, or order-related questions, contact:

Moraln

Email: support@moraln.com

Please include your order number so we can assist you efficiently.